Refunds/Returns Policy

30-Day Return Window

We offer a 30-day return policy from the date you receive your chamber. To be eligible for a return your item must be in the same condition as delivered unused, unassembled, and in its original packaging with no signs of setup or installation. Your receipt or proof of purchase order number or full name is required to process any return.

How to Start a Return

Contact us at sales@betterdepth.com to initiate your return request. All returns require an authorized RMA form before a return address is provided. Items sent back without an approved RMA form will not be accepted. Once your return is approved we will send you a return shipping label along with instructions on how and where to send your package.

Damages and Issues

Please inspect your chamber immediately upon delivery. If your item arrives defective, damaged, or incorrect contact us right away at sales@betterdepth.com so we can evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Custom or personalized chambers including units with custom logos, special configurations, or special orders are not eligible for return. Please contact us before purchasing if you have questions about a specific item.

Exchanges

We accept exchanges. The fastest way to get the right chamber is to return your current unit and once the return is accepted place a new order for the correct model.

Return Method and Fees

Method: By mail only

Return label: Provided after RMA approval customer is responsible for return shipping costs in both directions

 Restocking fee: 10% of the purchase price to cover shipping, restocking, and inspection

 Refund processing time: 10 business days after we receive and inspect the returned unit

Refunds

Once we receive and inspect your return we will notify you whether your refund has been approved. If approved your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If 15 business days have passed since your refund was approved and you have not received it contact us at sales@betterdepth.com.

Questions

For any return or refund questions contact us at sales@betterdepth.com. Our team is available to help you through every step of the process.